Arzab's (FAQs)
We’ve answered the most common questions below to make your shopping experience smooth and hassle-free.
Orders & Payments
What payment methods do you accept?
We currently offer Cash on Delivery (COD). In some cases, additional payment methods may be available at checkout.
Can I cancel my order after placing it?
Yes, you can cancel your order before it has been shipped. Once the order is dispatched, cancellation is no longer possible.
How will I know my order is confirmed?
After placing your order, you will receive a confirmation message or email with your order details.
Shipping & Delivery
How long does delivery take?
Orders are usually delivered within 3–5 business days. Delivery time may vary depending on your location.
Do you deliver all over Pakistan?
Yes, we deliver nationwide across Pakistan.
How much are the delivery charges?
Delivery charges are calculated at checkout and may vary depending on your location and order size.
How can I track my order?
Once your order is shipped, you can track it using the tracking ID provided on our Track Order page.
What if my order is delayed?
If your order is delayed beyond the expected timeframe, please contact our support team for assistance.
Returns & Exchanges
Do you offer returns or exchanges?
Yes, we offer returns and exchanges within 7 days of delivery.
What are the conditions for return or exchange?
Items must be unused, unwashed, and in their original packaging with tags intact.
How do I request a return or exchange?
You can contact our support team with your order details, and we will guide you through the process.
Who will cover the return shipping cost?
Return shipping charges may apply unless the item received is damaged or incorrect.
What if I receive a damaged or wrong product?
If you receive a damaged or incorrect item, please contact us immediately. We will arrange a replacement or resolve the issue as soon as possible.
Products & Sizing
How do I choose the right size?
You can refer to our Size Guide for detailed measurements and fitting instructions.
Will the product look exactly like the pictures?
We strive to display accurate product images, but slight variations may occur due to lighting and screen differences.
Do you restock sold-out items?
Some popular items may be restocked. We recommend checking back regularly or contacting us for updates.
Orders & Customer Support
How can I contact customer support?
You can reach us through our Contact page or email us, and our support team will respond as soon as possible.
What are your support hours?
Our customer support team is available Monday to Saturday, 10 AM – 7 PM.
Additional Information
Do you offer discounts or promotions?
We occasionally offer promotions and discounts. Stay updated by subscribing to our newsletter.
Is my personal information secure?
Yes, we take your privacy seriously and ensure your information is handled securely.
If you still have any questions, feel free to contact us — we’re here to help!