Frequently Asked Questions
What is the return & exchange policy?
We offer a 14-day hassle-free return and exchange policy — even if you simply don’t like the product.
- Product must be unused
- No questions asked
- Refunds and exchanges both available
Are all items eligible for return or exchange?
No. Items bought on sale are final and cannot be returned or exchanged.
Please double-check sizing and details before placing a sale order
How long does delivery take?
We deliver across Pakistan in 3–5 working days.
Where are your products made?
All our products are designed and proudly made in Pakistan.
We craft each piece with attention to detail and high-quality local materials.
What are the shipping charges?
- Flat rate: Rs. 180 only across Pakistan
- Enjoy FREE shipping on orders above Rs. 2,999
Will I get tracking details?
Yes, you will receive a tracking ID and confirmation email as soon as your order is shipped.
What if I receive a damaged or wrong item?
In rare cases, if something goes wrong:
- Record a video while opening the parcel
- If the item is wrong or damaged, send us the video
- Courier the product back to us
- We’ll send you a same replacement at no extra cost
Do you offer Cash on Delivery (COD)?
Absolutely. COD is available on all orders across Pakistan.
How can I contact Arzab. support?
We’re always happy to help!
DM us on Instagram or Facebook: Arzab.official
WhatsApp us at: +92 311 65 20005